A few years ago I mapped out the phases, tasks, terms, and various other elements of ITIL in a colorful mind map.  I intended to release VisuAL ITIL Mind Map.  Unfortunately, I got sidetracked and the venture did not materialize… but I have regained new focus and committment to the VisuAL line of products so I’m dusting off the old mind map and will be preparing it for release in the near future. Cheers,